Icecube Digital builds, trains and runs an AI assistant that installs onto your existing Magento, Shopify or WooCommerce store. It learns all of it — products, orders, policies and content — and answers shoppers instantly, in their own language. Grounded in your real data, so it never makes things up.
Because it reads your whole store — products, orders, policies and content — it handles the repetitive work your team does all day, instantly and in any language, around the clock.
Understands what a shopper means and surfaces the right item — by feature, use case, or even a specific SKU typed into chat.
Pulls real-time order and shipping status on demand — never a stale guess. "Where's my order?" answered in seconds.
Returns, shipping, warranty, payment and sizing — answered from your real policies and help docs, on-brand.
Suggests relevant products, accessories and bundles in the flow of conversation — turning questions into bigger baskets.
Answers only from your store. If confidence is low it hands off to a human instead of inventing prices, stock or policies.
A great answer can be saved and reused — but only after your team approves it. It gets sharper every week, on your terms.
Matches each product to its correct setup or installation guide and video automatically — fewer "how do I fit this?" tickets.
Multilingual out of the box — it detects and replies in the shopper's language, ideal for cross-border stores.
A dashboard shows what shoppers ask, what was resolved and where it handed off — so you keep improving the store.
Anyone can bolt a generic chatbot onto a store. The hard part — where we've spent the engineering — is making it accurate, grounded and improvable on real ecommerce data.
Every reply is pulled from your live store — catalog, orders, FAQs, policies and past tickets — not a script. A confidence threshold means it would rather hand off than guess.
A dedicated keyword and SKU layer catches exact-match queries — a model name, a part number, a feature term — that ordinary semantic search quietly drops.
Strong answers become reusable knowledge — reviewed and edited by your team before they go live. Continuous improvement you stay in control of.
When a question is sensitive or low-confidence, it escalates to your team with the full conversation — nobody starts from scratch.
Your content lives in a private knowledge base built for your store. It isn't used to train public models, and access follows least-privilege.
We design, host, monitor and keep tuning it. No platform migration, no prompt engineering — you point us at your store and review results.
We run the whole thing end to end — you don't replatform, add a separate tool, or manage prompts.
The add-on connects to your store and helpdesk — Magento, Shopify, WooCommerce, Zendesk and more.
It reads your whole store — catalog, orders, FAQs, policies and tickets — into a private knowledge base.
We calibrate retrieval, tone and guardrails to your brand and test against real questions.
A lightweight widget goes live on your site. No theme rebuild, no migration.
Analytics and approval-gated learning make it more accurate every week.
On Visor's Magento store the add-on handles product discovery (down to a specific Cordlock SKU), live order status and install-guide lookups — grounded in the store's own catalog and policies, with a human handoff whenever it isn't certain.
Every plan is fully managed — design, training, hosting and ongoing tuning included.
Magento, Shopify and WooCommerce out of the box, plus custom and headless stores — anything with an API we can read your catalog and orders from. Helpdesks like Zendesk connect for tickets and handoff.
Typically two to four weeks, depending on catalog size and how many data sources we connect. We handle ingestion, tuning and testing; you review the answers before it goes public.
No. Every reply is grounded in your own store data, and a confidence threshold stops it from answering when it isn't sure — it hands off to a human instead. That guardrail is core to how we build it.
Your content lives in a private knowledge base built for your store and isn't used to train public models. We scope data access to what the add-on needs and follow least-privilege practices.
No — it's fully managed. We build, host, monitor and keep tuning it. Your only ongoing job is the one you should own: approving the answers it learns.
Yes. When a question is sensitive or low-confidence, it escalates to your team with the full conversation context, so nobody starts from scratch.
Book a 30-minute demo and we'll show the add-on working on a store like yours — then map what it would take for yours.
